Terms and Conditions

1. The Platform and who it is for

Jewe is a business-to-business marketplace that connects gold vendors (manufacturers, workshops, wholesalers, and suppliers) with jewellery shops and other business buyers. The Platform provides catalog listing, discovery, ordering, order tracking, team management, notification, and reporting tools.

The Platform is intended exclusively for registered businesses and the individuals authorized to act on their behalf. It is not a consumer service, it is not open to the general public, and it may not be used for personal, family, or household purposes.

Access to some or all functionality is granted at our discretion, may require administrative approval, and may be limited, conditioned, or withdrawn at any time.

2. Eligibility

To use the Platform you must:

• be at least 18 years old and have full legal capacity;
• be acting for a lawfully established business that holds any licence, commercial registration, or permit required for its activity;
• provide accurate, current, and complete registration information and keep it updated;
• not be subject to any sanctions, prohibition, or restriction that would make your use of the Platform unlawful; and
• not have been previously suspended or removed from the Platform.

We may request documentation (including commercial registration, VAT registration, identification of authorized signatories, or proof of address) at any time, and may refuse, suspend, or revoke access if it is not provided or cannot be verified to our satisfaction.

3. Authority to bind your organization

If you use the Platform on behalf of an organization, you represent and warrant that you are duly authorized to accept these Terms on its behalf and to bind it. In that case "you" means both you personally and that organization, and both are jointly and severally responsible for compliance with these Terms.

You are responsible for everything that happens under your account and under the accounts of any user you invite, add, or allow to act for your organization, including employees, partners, accountants, agents, and contractors, whether or not you authorized the specific action.

4. Accounts, verification, and approval status

Accounts are personal to the individual user and must not be shared. You must keep your credentials confidential, use a strong password, and notify us immediately at support@jewe.solutions if you suspect any unauthorized access.

Registration does not entitle you to access. Business accounts may remain pending until reviewed, and may be approved, rejected, restricted, or suspended at our sole discretion, with or without reasons.

Any status, badge, label, approval, or "verified" indicator shown on the Platform is an internal administrative marker only. It is not a certification, guarantee, endorsement, credit assessment, or warranty by us about any user, business, product, purity, weight, price, quality, solvency, or ability to perform. You remain fully responsible for your own due diligence on every counterparty and every transaction.

5. Organizations, team members, and invitations

An organization owner or administrator may invite additional users, assign roles (such as administrator, staff, or accountant), and grant or revoke access to organization data. Roles control functionality inside the Platform only; they do not limit the organization's responsibility.

Invitation links and codes are confidential. You are responsible for who you send them to and for promptly removing members who should no longer have access. We are not responsible for any access obtained through an invitation you created, shared, or failed to revoke.

When a user joins an organization, information associated with that user's activity on the Platform may become visible to the organization's owners and administrators.

6. Our role: a venue, not a party to your deals

Jewe is a technology platform and a venue for introductions and order coordination. We are not a buyer, seller, broker, dealer, agent, assayer, valuer, escrow, payment processor, carrier, insurer, or financial institution, and we are not a party to any contract, order, sale, purchase, or other transaction between users.

Any transaction, dealing, negotiation, pricing arrangement, credit arrangement, settlement, delivery, return, exchange, or dispute between a vendor and a shop (or between any users) is solely between those users, at their own risk. This includes, without limitation, responsibility for:

• the existence, ownership, legality, authenticity, purity, karat, weight, workmanship, hallmarking, assay, or quality of any gold or other goods;
• the accuracy of prices, making charges, manufacturing costs, quantities, stock levels, and availability;
• payment, collection, credit, financing, currency, or settlement of any kind;
• shipping, transport, insurance, customs, handling, loss, theft, or damage in transit;
• invoicing, VAT, e-invoicing, and other tax or regulatory obligations; and
• the performance, solvency, honesty, or conduct of any other user.

We do not screen, inspect, assay, weigh, appraise, authenticate, or take possession of any goods, and we make no representation about them.

7. Listings, prices, and vendor content

Products, descriptions, images, weights, purity figures, prices, manufacturing costs, minimum order quantities, stock levels, and other catalog information are supplied by vendors, not by us. Vendors are solely responsible for the accuracy, completeness, legality, and currency of what they publish, and for honouring what they list.

Any price displayed on the Platform is indicative only and does not constitute an offer, quotation, valuation, appraisal, investment advice, or a commitment by us. Gold prices move; displayed figures may be outdated, mistaken, or subject to change until confirmed directly between the parties.

Nothing on the Platform is financial, investment, tax, legal, or trading advice.

Vendors must not list goods they do not have the right to sell, misstate purity or weight, publish misleading prices, or use the Platform to advertise anything that is not genuinely available for sale.

8. Orders placed through the Platform

Order features are workflow and record-keeping tools. Placing, confirming, changing, cancelling, or tracking an order through the Platform records the parties' intentions; the underlying commercial contract, and all obligations under it, exist directly between the vendor and the buying shop under their own arrangements and applicable law.

Order numbers, statuses, and timestamps are provided for convenience. We do not guarantee that they are complete, accurate, or free of error, and they are not a substitute for the parties' own records, contracts, or invoices.

We may, at our discretion and without liability, decline to process, suspend, or reverse any Platform action that we believe is fraudulent, unlawful, abusive, erroneous, or in breach of these Terms.

9. Free trial period, fees, and future charges

The Platform is currently offered as a free trial. All features made available today are provided free of charge, on a trial basis, until further notice, and are subject to withdrawal, change, or limitation at any time.

The free trial does not create any entitlement, expectation, or vested right to continued free access, to any particular feature, to any usage level, or to any minimum period of service.

We may introduce subscription fees, transaction fees, commissions, listing fees, service charges, usage limits, or paid tiers at any time, and may make continued access to the Platform (or to particular features, or to your historical data) conditional on paying them. We will give notice of charges before they apply to you, and continuing to use the Platform after that notice means you accept them. If you do not accept them, your remedy is to stop using the Platform.

Any fees, once introduced, are exclusive of VAT and other applicable taxes, are payable in Saudi Riyals unless stated otherwise, and are non-refundable except where the law requires otherwise.

Nothing in this section obliges us to keep any feature free, to keep any feature at all, or to offer any pricing on any particular terms.

10. Data on the Platform and the rights you grant us

All data, records, content, catalogs, listings, images, order records, messages, usage information, logs, analytics, statistics, and other material created, stored, generated, or processed on or through the Platform (together, "Platform Data") belongs to Jewe, and Jewe holds all right, title, and interest in it and in the databases, compilations, aggregations, derivatives, models, and insights built from it.

To the fullest extent permitted by law, you hereby assign to Jewe all rights you may have in Platform Data. To the extent any such assignment is not effective, you grant Jewe a worldwide, perpetual, irrevocable, unconditional, transferable, sublicensable, royalty-free licence to use, host, store, copy, reproduce, modify, adapt, translate, combine, analyse, publish, display, distribute, commercialize, create derivative works from, and otherwise exploit that data for any purpose, in any medium, without restriction, attribution, notice, approval, or compensation to you.

Those purposes include, without limitation:

• operating, maintaining, securing, debugging, and improving the Platform;
• producing market data, indices, benchmarks, trends, pricing insights, analytics, reports, and research;
• training, evaluating, and improving algorithms, statistical models, machine-learning models, and artificial-intelligence systems;
• developing new products, services, and features;
• marketing, promotion, case studies, and demonstrations; and
• sharing, licensing, or selling data (in aggregated, derived, de-identified, or, where lawful, identified form) to third parties, group companies, partners, successors, and acquirers.

You represent and warrant that you have all rights necessary to submit every item of data you put on the Platform and to grant the rights in this section, and that doing so does not breach any law, contract, confidentiality obligation, or third-party right.

You are responsible for keeping your own independent records of your business. We are under no obligation to store, retain, return, export, or continue to make available any data, and we may delete, anonymize, aggregate, or retain data at our discretion, subject only to the Privacy Policy and to mandatory law.

The handling of personal data is described in the Privacy Policy. Where mandatory data-protection law gives an individual rights that this section would otherwise limit, that law prevails to the minimum extent required.

11. Your responsibilities for what you upload

You are solely responsible for everything you submit, upload, publish, or transmit through the Platform. You must not submit anything that is false, misleading, unlawful, infringing, defamatory, obscene, offensive, discriminatory, harmful, or that contains malware, or that you are not entitled to disclose.

You must not upload personal data about any individual (including your customers or staff) unless you have a lawful basis to do so and have given them any notice the law requires.

We may, but are not obliged to, review, moderate, edit, refuse, restrict, or remove any content at any time, without notice and without liability.

12. Acceptable use

Your use of the Platform is also governed by the Platform Use Agreement, which forms part of these Terms and which you accept when you accept these Terms. It sets out what you must not do on the Platform, including prohibitions on abuse, scraping, reverse engineering, circumvention, misuse of other users' information, and interference with the service.

Breach of the Platform Use Agreement is a breach of these Terms.

13. Security and access

You must not attempt to gain unauthorized access to the Platform, other accounts, or any underlying system, and must not probe, scan, penetration-test, stress-test, or otherwise test the vulnerability of the Platform without our prior written permission.

You must notify us promptly at support@jewe.solutions of any suspected security incident, unauthorized access, credential compromise, or vulnerability, and must not publicly disclose a vulnerability before we have had a reasonable opportunity to address it.

We may log, monitor, and audit activity on the Platform for security, compliance, quality, support, and product-development purposes, and may use those records as evidence in any investigation, dispute, or proceeding.

14. Availability, changes, and early-stage status

The Platform is provided on an evolving basis and parts of it are new, in trial, or in an early release. It may contain errors, defects, incomplete features, and inaccuracies.

We may add, change, suspend, restrict, degrade, or discontinue the Platform or any feature, data, integration, or supported device at any time, with or without notice, and we are not obliged to maintain backwards compatibility.

We do not commit to any level of availability, uptime, response time, support, or data durability. Maintenance, updates, third-party failures, and other interruptions may occur at any time.

You are responsible for keeping the application updated and for maintaining the devices, network access, and third-party accounts you need to use the Platform.

15. Suspension and termination

We may suspend, restrict, downgrade, or terminate your access, your organization's access, or any account, listing, order, or content at any time, with or without notice, at our sole discretion, including where we believe there is a breach of these Terms, a risk to the Platform or to other users, suspected fraud or unlawful activity, a regulatory or legal requirement, non-payment of any fee that becomes due, or prolonged inactivity.

You may stop using the Platform at any time and may request deletion of your account by contacting support@jewe.solutions.

On termination, your right to use the Platform ends immediately. Sections that by their nature should survive — including data rights, intellectual property, confidentiality, disclaimers, limitation of liability, indemnity, and governing law — survive termination.

We are not liable to you or to anyone else for any loss arising from suspension or termination, including lost profits, lost opportunities, lost data, or interrupted transactions.

16. Intellectual property

The Platform, and all software, source code, designs, interfaces, layouts, graphics, logos, trade marks, trade names, documentation, know-how, and other materials in it, are owned by Jewe or its licensors and are protected by intellectual-property laws. Nothing in these Terms transfers any of those rights to you.

We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform for your internal business purposes, strictly in accordance with these Terms. All other rights are reserved.

You must not use the Jewe name, logo, or branding without our prior written consent.

If you send us feedback, ideas, suggestions, or feature requests, you grant us an unrestricted, perpetual, irrevocable, royalty-free right to use them for any purpose without any obligation or compensation to you.

17. Confidentiality of other users' information

Information you see about other users through the Platform — including catalogs, prices, manufacturing costs, stock levels, order histories, contact details, client lists, and group memberships — is confidential and is made available to you solely to transact on the Platform.

You must not disclose, publish, resell, scrape, export in bulk, index, or use that information for any purpose other than your legitimate dealings with that user on the Platform, and must not use it to build a competing product, a database, or a marketing list.

This obligation continues after you stop using the Platform.

18. Communications

By registering you agree that we may contact you by email, in-app message, push notification, SMS, or telephone for operational, transactional, security, administrative, service, survey, and marketing purposes relating to the Platform.

Operational, transactional, and security messages are part of the service and cannot be opted out of while you hold an account. You may opt out of marketing messages by the means indicated in the message or by contacting us.

Notices we give you are validly delivered when sent to the email address or account associated with you, or when posted in the Platform.

19. Compliance with law

You must comply with all laws applicable to you and your business, including the laws of Kingdom of Saudi Arabia, and including those on precious metals and hallmarking, commercial registration and licensing, consumer and commercial dealings, competition, anti-money-laundering and counter-terrorist financing, sanctions and export control, e-invoicing and taxation, electronic transactions, and personal data protection.

You must not use the Platform to launder money, finance illegal activity, evade sanctions, evade tax, fix prices, rig bids, allocate markets, or engage in any other unlawful or anti-competitive conduct.

You must not use the Platform to transact in goods whose origin, ownership, or legality you have reason to doubt.

We may report suspected unlawful activity to the competent authorities and may provide them with your account information, content, and activity records without notice to you where the law permits or requires it.

20. Taxes

You are solely responsible for determining, charging, collecting, reporting, and paying all taxes, duties, levies, and charges (including VAT and e-invoicing obligations) arising from your business and your transactions with other users. We are not your tax agent and do not issue invoices on your behalf.

21. Third-party services

The Platform relies on third-party providers for hosting, databases, authentication, email, messaging, push notifications, analytics, error monitoring, application distribution, and similar functions, and may link to or interoperate with third-party sites and services.

We do not control those third parties, are not responsible for their acts, omissions, availability, security, or terms, and give no warranty about them. Your use of a third-party service is governed by that third party's own terms.

22. Disclaimers

To the maximum extent permitted by law, the Platform and everything in it is provided "as is" and "as available", with all faults and without warranty, condition, or representation of any kind, whether express, implied, or statutory.

We specifically disclaim any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, accuracy, and quiet enjoyment, and we do not warrant that:

• the Platform will be uninterrupted, timely, secure, or error-free;
• any data, listing, price, weight, purity, stock figure, or record is accurate, complete, or current;
• defects will be corrected, or that the Platform is free of harmful components;
• any user is who they claim to be, is solvent, is licensed, or will perform; or
• your use of the Platform will produce any particular commercial result.

Any reliance you place on the Platform or on any other user is at your own risk.

23. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profit, revenue, business, goodwill, opportunity, anticipated saving, contract, data, or reputation, however arising, even if we have been advised of the possibility.

To the maximum extent permitted by law, we are not liable for any loss or damage arising from or connected to:

• any transaction, dealing, dispute, or communication between you and another user;
• the conduct, content, listings, prices, goods, or non-performance of any other user;
• any goods purchased, sold, delivered, or not delivered, including their purity, weight, quality, authenticity, or value;
• loss, corruption, deletion, or unavailability of data;
• interruption, suspension, termination, or discontinuation of the Platform or any feature;
• unauthorized access to your account resulting from your failure to keep credentials secure; or
• acts of third-party providers.

Our total aggregate liability arising out of or relating to these Terms, the Platform, or its use, whether in contract, tort (including negligence), statute, or otherwise, is limited to the total fees you actually paid to Jewe for the Platform in the three (3) months immediately before the event giving rise to the claim, and, where the Platform was provided free of charge (including during the free trial period), to one thousand Saudi Riyals (SAR 1,000).

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

24. Indemnity

You will defend, indemnify, and hold harmless Jewe, its affiliates, and their officers, directors, employees, contractors, and agents from and against all claims, demands, proceedings, losses, damages, fines, penalties, liabilities, costs, and expenses (including reasonable legal fees) arising out of or connected to:

• your use of the Platform;
• your breach of these Terms, the Platform Use Agreement, the Privacy Policy, or any applicable law;
• any content or data you submit, including any claim that it infringes or misuses third-party rights;
• any transaction, dispute, or dealing between you and another user; and
• any claim by an individual whose personal data you placed on the Platform.

We may assume the exclusive defence and control of any matter subject to indemnification by you, at your expense, and you will cooperate with us.

25. Disputes between users

Disputes between users must be resolved between those users. We have no obligation to mediate, arbitrate, investigate, or become involved, and we are not liable for any outcome.

If we choose to assist — for example by providing records of Platform activity — we do so voluntarily, without accepting responsibility, and without any duty to continue.

You release us, our affiliates, and our personnel from all claims, demands, and damages of every kind arising out of or connected with any dispute between you and another user.

26. Changes to these Terms

We may change these Terms, the Platform Use Agreement, and the Privacy Policy at any time. The current version is always available in the Platform.

Changes take effect when published, unless the change states otherwise. Where a change is material, we may notify you or require you to accept the new version before continuing to use the Platform.

Your continued use of the Platform after a change is published constitutes acceptance of it. If you do not accept a change, you must stop using the Platform.

27. Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by the laws of Kingdom of Saudi Arabia.

You and we submit to the exclusive jurisdiction of the competent courts of Riyadh, Kingdom of Saudi Arabia.

28. General

Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign or transfer them, in whole or in part, including in connection with a merger, acquisition, reorganization, or sale of assets.

Entire agreement. These Terms, together with the Platform Use Agreement and the Privacy Policy, are the entire agreement between you and us about the Platform and replace all earlier discussions, understandings, and communications.

No partnership. Nothing in these Terms creates a partnership, joint venture, employment, franchise, or agency relationship between you and us.

Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions stay in force.

No waiver. Our failure or delay in enforcing any provision is not a waiver of it.

Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, war, civil unrest, epidemic, government action, strike, power or network failure, or failure of a third-party provider.

Third parties. No one other than you and us has any right to enforce these Terms.

Electronic acceptance and records. You agree that clicking, tapping, checking, or otherwise confirming acceptance in the Platform has the same effect as a handwritten signature, and that our records of your acceptance (including the version accepted, the date and time, the account, and related technical information) are conclusive evidence of that acceptance in the absence of manifest error.

Language. These Terms are published in English and Arabic. In the event of any inconsistency, the Arabic version prevails before the courts of Kingdom of Saudi Arabia.

29. Contact

Questions about these Terms: legal@jewe.solutions. Support: support@jewe.solutions. Privacy: privacy@jewe.solutions.

Jewe, Riyadh, Kingdom of Saudi Arabia.